Products are delivered to meet customer requirements, enhancing satisfaction.
Customer satisfaction is tracked through key performance indicators like complaints.
Conformance is ensured through a documented quality management system.
Quality is assessed using key performance indicators for core and support processes.
Adherence to professional ethics and regulatory requirements ensures this.
It is measured through customer complaints, financial indicators, and claims-related KPIs.
About Us
Established in 1983 as part of the Byblos Bank Group, ADIR Insurance has since garnered over four decades of experience in delivering top-of-the-line covers with exceptional quality of service to the widest range of clients.
ADIR should be recognized as one of the most reliable and trustworthy insurance companies in the region for providing quality service and ensuring customer satisfaction.
ADIR is an institution that provides a diversified, innovative range of insurance plans with quality services to its customers, top performance and profitability for its shareholders, and professionalism and career development opportunities to its employees. ADIR is constantly seeking its community’s welfare and environment.
ADIR should be recognized as one of the most reliable and trustworthy insurance companies in the region for providing quality service and ensuring customer satisfaction.
ADIR is an institution that provides a diversified, innovative range of insurance plans with quality services to its customers, top performance and profitability for its shareholders, and professionalism and career development opportunities to its employees. ADIR is constantly seeking its community’s welfare and environment.
